Política de reembolso

The provision of goods and services by Cape Diamond Exchange is subject to availability.
As most items are one-of-a-kind in cases of unavailability, Cape Diamond Exchange will refund the client in full within a few days.
Items that have been purchased in the store cannot be returned and refunded.
Items that have been purchased online can be returned and refunded.
At Cape Diamond Exchange we take pride that our jewelry is produced with a high standard of quality. However, it could be that some items are not as one envisioned it to be, making you unsatisfied. Since we understand this - we are willing to refund.
You can return your jewelry item within 14 days of receiving the shipment.
Due to some item having a personalized nature, the following orders are nonreturnable:
 items that have been modified
 engraved
 resized
 items that have previously been exchanged;
 custom designed jewelry

Please note: ITEMS MUST BE RETURNED WITHIN 14 DAYS.
Returned items must be in their original, unscratched, unworn condition and accompanied by all original documentation, boxes, packages and certificates in order for the items to be accepted back.
Our Jewelry will carry a tag. Items must have the tag still attached to the item to be refunded or exchanged.
In case a third party jeweler attempts to work on any piece of Cape Diamond Exchange, the 14 days return policy is cancelled.

Procedure for Returning
1. Please give us a call at +27 21 422 2350, or email us info@capediamondexchange.com quoting your order number, as soon as you decide.
2. Send an email. All requests for returns must be in writing via email – info@capediamondexchange.com
3. Obtain the Return Authorization Code.
4. Authorization Code is active for 7 days only.
5. Packing your order: For all returns and exchanges the tag on the item must be intact. Please include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a R1500 replacement fee per certificate will be charged otherwise).
6. Shipment and Insurance: for security reasons we recommend "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. We request using the original packaging from your order. Please include the ring/jewelry box inside a small box and seal it. Place the small box inside a medium box and seal it. Wrap it or pack it in the packaging material from the courier service.
7. Affix the label to the outside of the larger box that is being provided by the courier service.
8. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
9. We recommend that you send your parcel back to us selecting a courier or postal service that includes insurance, as Cape Diamond Exchange cannot be liable for loss or damage of return shipments. We advise that you retain all proof of posting documentation should you need to make a claim. If your courier cannot provide insurance to the value of your goods, we recommend using DHL for international and RAM within South Africa.
10. Please make sure you have a tracking number, and please track your package.
11. For your protection, please ship your item with a signature required, and request a return receipt for confirmation that your shipment has reached Cape Diamond Exchange. Cape Diamond Exchange is not responsible for items lost or damaged while shipping.
12. Obtain a receipt to confirm that the item has been shipped - this receipt should reflect proof of insurance.
13. Email us the receipt reflecting clearly the tracking number.

Procedure for Refund
1. All requests for refunds must be in writing via email as described above and receiving Return Authorization Code – info@capediamondexchange.com
2. Shipping arrangements done, per the policy Procedure for Returning.
3. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization.
4. After we receive the returned order, our Quality Assurance will inspect and verify the condition of the item.
5. Item must have the original tag attached to it. All original boxes and packages documents and certificates must be received for the item to be accepted back.
Any returns showing signs of wear; and items which do not carry our tag or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return.
Packages without a Return authorization Code or packages that were refused delivery at the customer’s address will not be accepted for refund.
Refunds will be processed (typically within 10 days) via the same payment method you used to make the purchase.
For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
If you have any questions about our return procedure, please contact us +27 21 422 2350, or email us info@capediamondexchange.com
Unfortunately, if you return goods from a outside South Africa, we don't refund tax or duty charges.
Please note that any returns sent using a process other than that advised by Cape Diamond Exchange will be at your own risk.