Política de envío

Shipping Policy

For your protection, Cape Diamond Exchange insures and registers all items for their full value.
International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.
Cape Diamond Exchange is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control.
DHL requires that all deliveries are made to a physical address home or business only. DHL does not ship to P.O. box addresses.
DHL requires an adult to sign for the delivery of orders.
Please open the package in front of the driver to ensure the content matches exactly the waybill.
On the rare occasion that your order is tampered with please take pictures and report it to Cape Diamond Exchange immediately. Same applies to a rare case when a shipment is lost. Cape Diamond Exchange will then report it to DHL to open an investigation.
If you have any questions about our shipping procedures, please contact +27 21 422 2350, or email us info@capediamondexchange.com
International shipping
We ship to most countries in the world.
We unfortunately cannot deliver to a P.O. Box address.
Please note that from time to time parcels may get held in customs. Any delay caused is beyond our control.
When making custom-made orders, time from order to delivery will vary depending on the item ordered.
Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.
Shipments sent outside South Africa be subject to import duties, taxes, and admin fees which may be levied once a shipment reaches your country.
For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you. We are unable to reimburse any costs incurred regardless of the circumstances.